Terms and Conditions
Man with Van Stamford Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Stamford Hill provides removal and transport services to private and business customers. By placing a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Agreement means the contract between you and Man with Van Stamford Hill incorporating these Terms and Conditions and any written quotation or confirmation we provide.
Services means any man and van, removal, relocation, delivery, collection, packing, loading, unloading, or related service provided by us.
Vehicle means any van or other vehicle used by us to provide the Services.
Goods means the items, belongings, furniture, equipment, materials, or other property that you ask us to move, transport, pack, or handle.
We, us, our means Man with Van Stamford Hill.
You, your means the customer placing a booking or on whose behalf a booking is made.
2. Scope of Services
We provide man and van and small removal services including collection, delivery, loading, unloading and limited packing and wrapping where agreed. Services are available for local and regional moves, subject to availability of vehicles and staff. The exact scope of the work will be as stated in our quotation or booking confirmation and may include specific pick-up and drop-off locations, estimated timings and any agreed additional tasks.
We reserve the right to refuse to carry any Goods that in our reasonable opinion are unsafe, illegal, or unsuitable for transport in a standard removal vehicle. This may include but is not limited to hazardous substances, flammable materials, illegal items, perishable or live items, or cash and high value jewellery.
3. Booking Process
All bookings must be arranged in advance. You may request a quotation by providing accurate details including addresses, access arrangements, approximate volume of Goods, timing, and any special requirements. Quotes are based on the information you provide, and any inaccuracy may result in additional charges.
Your booking is not confirmed until we have accepted it and provided a booking confirmation. We may issue a written or verbal confirmation setting out the date, time window, vehicle size, number of staff, and estimated charges. We reserve the right to decline a booking at our discretion.
You are responsible for ensuring that the details contained in your booking confirmation are correct. Any changes to the booking, such as addresses, dates, times, service level, parking or access, must be communicated to us as early as possible and are subject to our acceptance and any additional charges that may apply.
4. Quotations and Pricing
Unless stated otherwise, quotations are provided on an estimate basis according to the information available at the time. Quotations may be based on hourly rates, fixed prices, or a combination of both. Our charges may include travel time, labour, use of the vehicle, fuel and any agreed additional services.
Any quotation is valid for a limited period as communicated at the time of issue and may be withdrawn or amended at any time before you make a booking. We may adjust the final charge if:
There are delays caused by circumstances beyond our control, such as congestion, waiting for keys, or restricted access.
The volume or weight of Goods is greater than originally stated.
Additional services are requested on the day, such as extra stops, extra floors without lift, dismantling or assembling, or packing.
Parking, toll, congestion or similar charges are incurred in the course of providing the Services.
5. Access, Parking and Your Responsibilities
You are responsible for ensuring that suitable access and parking are available at both the collection and delivery addresses. This includes arranging any required permits, ensuring driveways or loading areas are clear, and informing us of any height, width, or weight restrictions that may affect our vehicle.
If suitable parking cannot be secured or if access is more difficult than you have described, additional time and labour may be required, and we reserve the right to charge for this at our standard rates. We are not responsible for any parking fines or penalties where you have not arranged appropriate permissions or space, and such costs may be added to your invoice.
You must be present or represented at the collection and delivery addresses to direct our staff, confirm items to be moved, and sign any paperwork. You are responsible for securing your Goods before and after the move, and for checking that all required items have been loaded and unloaded.
6. Packing and Preparation of Goods
Unless otherwise agreed, you are responsible for adequately packing and protecting your Goods before transport. Fragile items should be securely wrapped and cushioned to reduce the risk of damage. All boxes should be of suitable strength and weight, and clearly labelled if they contain delicate contents.
Large furniture or appliances may need to be dismantled prior to the move. If you ask us to assist with dismantling or reassembly, we will do so with reasonable care, but we do not accept responsibility for any damage arising from inherent weaknesses, existing wear, or defects in furniture or fixings.
We are not liable for damage to unpacked or inadequately packed Goods where we did not carry out the packing. You must remove or secure valuable or delicate items such as glass shelves, ornaments, or loose fittings before moving commences.
7. Payment Terms
Unless otherwise agreed in writing, payment for Services is due on completion of the job on the same day. We may require a deposit to secure your booking, particularly for larger moves or busy periods. Deposits are usually non-refundable if you cancel at short notice as set out in the cancellation section.
We accept payment by the methods confirmed during booking. All prices are provided inclusive or exclusive of any applicable taxes as stated at the time of quotation.
If payment is not made when due, we reserve the right to charge reasonable interest on the outstanding amount and to withhold or delay Services. We may also retain possession of your Goods until full payment has been received and cleared.
8. Cancellations and Changes
If you need to cancel or reschedule your booking, you must notify us as soon as possible. The following cancellation terms will usually apply unless otherwise specified in your confirmation.
Cancellations made more than 72 hours before the scheduled start time may usually be made without additional charge, although any non-refundable deposit may be retained.
Cancellations made between 24 and 72 hours before the scheduled start time may incur a partial cancellation charge to cover lost booking time and administrative costs.
Cancellations made less than 24 hours before the scheduled start time or failure to be present at the agreed time may result in a charge of up to the full quoted amount.
Any request to change the date, time, size of vehicle, number of staff, or the scope of Services is subject to availability and may result in revised charges. We will confirm any changes and associated costs before proceeding.
We reserve the right to cancel or postpone a booking where we are unable to provide the Services due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, illness, or other operational issues. In such cases we will aim to offer a suitable alternative date or time, or a refund of any amounts paid for Services not provided.
9. Our Liability for Loss or Damage
We will exercise reasonable skill and care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this Agreement.
We are not liable for loss or damage arising from:
Your failure to adequately pack or protect Goods where we have not provided packing services.
The inherent nature or condition of the Goods, including wear and tear, defects, or fragility.
Loss of or damage to cash, jewellery, watches, important documents, or other highly valuable or irreplaceable items which we have not specifically agreed in writing to carry.
Loss or damage occurring where you or your representative are involved in the loading or unloading and such involvement contributes to the incident.
Any delay, inconvenience, or loss arising from circumstances outside our reasonable control, including traffic, road closures, accidents, or weather conditions.
To the fullest extent permitted by law, our total liability for loss of or damage to Goods, or for any other loss arising from the provision of Services, shall be limited to a reasonable amount having regard to the value of the Goods and the charges paid or payable for the Services. We do not exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability that cannot legally be excluded.
10. Claims and Complaints
If you believe that any Goods have been lost or damaged during the move, you must notify us as soon as reasonably possible and in any event within a short period after completion of the job. You should provide clear details of the items affected and the nature of the loss or damage, together with any supporting evidence such as photographs.
We will investigate any complaint and may request additional information or inspection of the Goods. Failure to report loss or damage promptly may affect our ability to properly investigate and could limit any compensation that may be offered.
11. Waste, Disposal and Prohibited Items
We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will only remove or dispose of items that have been specifically agreed as part of the Service.
We may refuse to carry or dispose of items considered hazardous, restricted, or unsuitable under waste and environmental law, including but not limited to chemicals, paint, fuel, asbestos, clinical waste, or any items that would require special licences or facilities.
Where we agree to remove unwanted items or waste, additional charges may apply to cover transport, disposal fees, and any required handling. You confirm that any such items belong to you and that you have the right to authorise their removal and disposal. You must not ask us to dispose of items illegally or in contravention of local regulations.
12. Insurance
We maintain appropriate vehicle and business insurance in line with industry practice. However, our insurance is subject to policy terms, conditions, and exclusions. You are responsible for arranging any additional cover that you consider necessary for high value or particularly fragile Goods.
We strongly recommend that you check your own household, contents, or business insurance policies to ensure that your Goods are adequately covered during transit and handling, especially for larger moves or items of significant value.
13. Delays and Force Majeure
All timings provided, including arrival and completion times, are estimates only and are not guaranteed. While we aim to be punctual, delays can occur due to traffic, road incidents, access issues, or other factors beyond our control.
We are not liable for any indirect or consequential loss, such as loss of earnings, missed appointments, or additional accommodation costs, arising from delay or failure to perform where such delay or failure is due to circumstances beyond our reasonable control. In such cases, we will take reasonable steps to minimise disruption and to complete the Service as soon as practicable.
14. Customer Behaviour and Safety
We expect all customers and anyone present at the premises to treat our staff with respect and to cooperate to ensure the safe and efficient completion of the job. We reserve the right to withdraw our staff and terminate the Service if they experience abusive, threatening, or unsafe behaviour, or if the working environment is hazardous.
For health and safety reasons, you must not ask our staff to carry out tasks that involve unreasonable risk, such as lifting items that are unsafe for manual handling, working at height without suitable equipment, or operating machinery for which they are not trained. We may decline such requests, or we may adjust the Service for safety reasons.
15. Data Protection and Privacy
We collect and process personal information such as names, addresses, and contact details in order to provide quotations, manage bookings, deliver Services, and handle payments. We take reasonable steps to keep such information secure and to use it only for legitimate business purposes.
Your information may be stored for a reasonable period for accounting, legal, and operational reasons. We do not sell your personal data to third parties. By using our Services, you consent to the processing of your data as described in this clause, subject to your rights under applicable data protection law.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to this Agreement or its subject matter, whether in contract, tort, or otherwise.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or regulator, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under this Agreement shall constitute a waiver of that or any other right or remedy. Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Man with Van Stamford Hill.
This Agreement constitutes the entire understanding between you and us in relation to the provision of the Services and supersedes any prior discussions or representations. Your statutory rights are not affected.
