Terms and Conditions for Man With Van Stamford Hill

These terms and conditions set out the basis on which Man With Van Stamford Hill provides moving, transport, loading, unloading, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. The purpose of this document is to explain the service agreement clearly, so that both parties understand what is included, what is excluded, and how responsibility is allocated. These terms apply to all domestic and commercial bookings unless a written variation has been agreed in advance.

The words we, us, and our refer to the service provider operating as Man With Van Stamford Hill. The words you and your refer to the customer who requests the service, accepts a quotation, or authorises work. If a third party books on behalf of someone else, that person confirms they have authority to accept these conditions for all relevant parties. These terms should be read carefully before booking, especially where the job involves heavy items, fragile goods, access restrictions, parking limitations, waste removal, or time-sensitive delivery requirements.

We may update these terms from time to time to reflect legal, operational, or administrative changes. The version in force at the time of booking will normally apply to that booking unless another version is agreed in writing. Nothing in these terms affects your statutory rights under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Booking process

Bookings are accepted subject to availability and may be made by phone, email, online enquiry, or other written communication. A quotation may be based on information provided by the customer, including item list, access details, collection and delivery addresses, floor levels, distance to parking, and any special handling needs. The quote is normally an estimate unless expressly confirmed as fixed. If the information supplied is incomplete or inaccurate, we reserve the right to revise the price, staffing level, vehicle size, or schedule before or during the job.

To secure a booking, we may require a deposit, card pre-authorisation, or written acceptance of the quotation. A booking is only confirmed once we have acknowledged it and, where applicable, received the required deposit or confirmation in writing. The customer is responsible for ensuring all details are correct, including dates, times, access arrangements, collection points, delivery locations, and any additional requirements. If the customer asks us to attend without adequate information or access, waiting charges, additional labour charges, or abortive visit fees may apply.

It is the customer’s responsibility to ensure that all goods to be moved are legally owned by them or that they have permission from the owner to arrange the move. We may refuse to transport items that are unsafe, illegally obtained, improperly packed, or prohibited by law. The customer must also tell us in advance if any item is especially heavy, valuable, delicate, hazardous, dismantled, or likely to require specialist equipment. Where a booking includes disassembly, reassembly, or handling of appliances, the customer must confirm whether these tasks should be performed and must ensure the items are suitable for such work.

Payments

Unless otherwise agreed, payment is due immediately upon completion of the service or prior to unloading where required by the agreed terms. We may accept payment by bank transfer, card, cash, or another approved method. Any deposit paid in advance will be deducted from the final balance where applicable. If a quotation is fixed, the quoted amount will usually be payable provided the job matches the scope described at booking. If the work changes, the price may be adjusted to reflect extra labour, additional mileage, waiting time, parking costs, congestion charges, stair carries, or other reasonable service variations.

All charges are quoted in pounds sterling unless stated otherwise. Quotes may be exclusive of VAT unless expressly confirmed. If VAT is applicable, it will be added at the relevant rate. Invoices must be paid in full by the due date shown. Late payment may result in interest, administration charges, or debt recovery costs where permitted by law. We reserve the right to suspend or refuse further services if any payment remains outstanding. If payment is made by card or bank transfer, the customer must ensure sufficient funds are available and that the payment details are accurate.

Where the service involves multiple stages, partial payments may be required at each stage or on completion of a stage. If goods are held in our vehicle or at a third-party storage location because payment is overdue, the customer remains responsible for all storage, return, or disposal costs arising from the delay. Any dispute about an invoice must be raised promptly and in writing. The undisputed portion of the invoice must still be paid by the due date.

Cancellations and changes

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether resources have already been allocated, including vehicle preparation, staff scheduling, route planning, or permit arrangements. If cancellation occurs after arrival, or if the job cannot proceed because the customer is not present, the location is inaccessible, or the goods are not ready, we may charge a minimum call-out fee or the full booked rate where appropriate.

We may cancel, postpone, or refuse to commence work if conditions are unsafe, unlawful, materially different from those described, or beyond our operational capacity. Examples include blocked access, severe weather, insufficient parking, aggressive behaviour, incorrect addresses, or a risk to health and safety. In such cases, we will seek to rearrange the service where possible, but we are not liable for indirect losses caused by the cancellation, including missed appointments, business interruption, or alternative hire costs. If we must cancel due to circumstances beyond our control, our liability will be limited to refunding any prepaid amount for work not performed.

The customer may request changes to the booking time, vehicle size, manpower, or destination. We will use reasonable efforts to accommodate changes, but any adjustment is subject to availability and may affect the price. Changes made on the day of service are more likely to result in additional charges or revised timings.

Liability

We will take reasonable care when handling and transporting goods, but our liability is limited as set out in these terms. We are not responsible for loss or damage arising from inadequate packing, inherent weakness, pre-existing defects, delayed access, inaccurate instructions, customer negligence, or circumstances outside our control. Items that are loose, poorly wrapped, overfilled, or otherwise unsuitable for transport may be accepted only at the customer’s risk. The customer should ensure that fragile, electronic, antique, or high-value items are appropriately protected and declared before the service begins.

Unless we have agreed to provide specialist packing or valuation cover in writing, we do not accept responsibility for consequential loss, loss of profit, loss of opportunity, emotional distress, or indirect damage. Our total liability for any claim connected with the service, whether in contract, tort, or otherwise, will be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law does not allow such limitation. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If damage or loss is alleged, the customer must notify us as soon as reasonably possible and provide evidence such as photographs, item descriptions, proof of value, and a clear account of what happened. We may inspect the item, packaging, and surrounding circumstances before deciding whether liability is established. Any claim must be made promptly and in any event within a reasonable period after the service. Failure to allow inspection or to report issues promptly may affect the outcome of the claim.

Customer responsibilities

The customer must ensure that the premises, items, and routes are suitable for the agreed work. This includes providing safe access, accurate parking information, working lifts where applicable, and any required permits or permissions. Where the service involves loading or unloading from multiple floors or difficult access points, the customer must tell us in advance. If stairs, long carries, waiting periods, or additional handling are required and were not disclosed, extra charges may apply.

The customer must remove or secure hazardous materials before the job begins. We do not normally carry flammable liquids, gases, explosive substances, asbestos, live animals, or other prohibited items. We may decline any item that poses a risk to safety, the vehicle, the crew, or the public. If we reasonably believe an item is unsafe or unlawful to transport, we may refuse it without liability. The customer is also responsible for ensuring that appliances are disconnected, drained, and ready for movement unless we have expressly agreed otherwise.

Where the customer assists with loading or unloading, they do so at their own risk unless injury or loss is caused by our negligence. We may rely on the customer’s instructions and assume that any person giving instructions is authorised to do so. If the customer fails to provide adequate help, or if the agreed workload is larger than described, we may adjust the service, add staff, or reschedule the job.

Waste regulations

If the service includes removal of unwanted items, packaging, furniture, or other waste, the customer agrees that all waste arrangements must comply with UK waste law and local authority requirements. We will only remove waste where it has been properly described and where we are lawfully able to transport and dispose of it. The customer must not present hazardous, clinical, electronic, or controlled waste as ordinary rubbish unless this has been agreed in advance and handled in accordance with applicable regulations.

Waste transfer may require classification, segregation, and appropriate documentation. Where applicable, the customer may be asked to confirm the source and nature of the waste. We reserve the right to refuse waste that cannot be lawfully handled, is improperly bagged, mixed with prohibited materials, or exceeds the agreed volume. If the customer misdescribes waste or leaves extra items without permission, additional charges may apply for sorting, loading, transport, recycling, or disposal.

The customer remains responsible for declaring whether items are reusable, recyclable, or waste. We are not responsible for fines, enforcement action, or environmental penalties caused by incorrect information supplied by the customer. If any waste transfer note, receipt, or record is required by law, we will provide it where appropriate and where the service has been arranged to include lawful disposal. We do not guarantee disposal at a particular facility unless specifically agreed.

Delays, force majeure, and site conditions

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including traffic disruption, road closures, accidents, adverse weather, industrial action, fuel shortages, government restrictions, power failure, or acts of third parties. In such circumstances, we will make reasonable efforts to complete the service or rearrange it. Any estimated times are approximate and not guaranteed unless expressly stated in writing.

If the site conditions differ materially from what was described at booking, we may revise the quote, increase labour, postpone the job, or refuse to continue if the risks are unacceptable. Examples include unsafe flooring, restricted access, unreported flight of stairs, lifts out of service, or items substantially heavier than stated. We may stop work temporarily if continuing would endanger people or property.

Insurance and customer cover

We may maintain public liability or goods-in-transit insurance, but insurance is not a substitute for the customer’s own responsibility to pack, declare, and insure items appropriately. Customers moving high-value goods should arrange separate cover if needed. Any insurance-related claim may be subject to policy conditions, exclusions, excesses, and evidence requirements. We make no promise that every risk is insured unless this is stated in writing for the relevant booking.

Where the customer requests that goods be left unattended, delivered to a third party, or placed in a particular location, responsibility passes when the goods are delivered in accordance with the customer’s instructions. If the customer or their representative is unavailable at the destination, we may return the goods, place them in safe storage, or follow the agreed contingency plan, with any resulting costs charged to the customer. We are not responsible for loss arising after successful delivery, handover, or placement at the instructed location.

These terms are intended to operate fairly and lawfully in the context of UK consumer and business services. Any attempt by the customer to impose their own terms will only apply if we accept them in writing. No waiver of any breach will amount to a waiver of any later breach. A failure by us to enforce any right immediately does not mean that right has been waived. Headings are for convenience only and do not affect interpretation.

Governing law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If the customer resides elsewhere in the UK, these terms will still be applied subject to any mandatory consumer protections that cannot be excluded. By proceeding with a booking, the customer acknowledges that they have read, understood, and agreed to these conditions.